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Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service.
Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses.
The APIs also support Cross-Origin Resource Sharing (CORS).
Note: This documentation is for the v2.0 of the APIs. Freshdesk APIs are plain JSON over HTTP and use the following HTTP verbs: 4.
When a new version of APIs is made generally available (not beta), the older version will be deprecated and will cease to function after six months.
Once an API is removed, any request to it will result in a 404 error.
curl -v -u [email protected]:test -H "Content-Type: application/json" -X 'GET https://domain.freshdesk.com/api/v2/tickets' Note: If you are sure that your password and username are correct, but are still unable to access your helpdesk, make sure that your "username:password" (or "APIkey: X") is Base64-encoded before passing it as an "Authorization" header.
Every single piece of information - be it a customer's ID or the priority of a specific ticket - can be identified by its own unique identifier or "URI".
However, there may be situations where these fields are required and hence, we have included a mechanism to embed additional resources into an API call in order to minimise the number of required API calls.HTTP/1.1 200 OK Content-Type: application/json; charset=utf-8 X-Ratelimit-Total: 3000 X-Ratelimit-Remaining: 998 X-Ratelimit-Used-Current Request: 1 X-Freshdesk-Api-Version: latest=v2; requested=v2 If your API request is received after the rate limit has been reached, Freshdesk will return an error in the response.The Retry-After value in the response header will tell you how long you need to wait before you can send another API request.If you use the API key, there is no need for a password.You can use any set of characters as a dummy password.